LetMeShip guarantee – safe shipping or value of goods back. Guaranteed.
Your parcels, pallets and documents are in safe hands with us. In case of damage or loss, you will get the value of the goods back, regardless of the shipping service provider you have booked.
Guaranteed safe shipping
+11.000 small and medium sized businesses trust LetMeShip
Over 3 million shipments booked through our services each year
One dedicated personal shipping expert for every customer
How does the LetMeShip guarantee work?
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The LetMeShip Guarantee: Your safety net for every parcel, pallet or document
- Transparent price: Always 1% of the goods value.
- Covers goods values up to €100,000: Most transport insurance only offers coverage up to €50,000.
- Guarantee for documents up to €500: Most transport insurance does not offer any coverage for documents. In the event of loss, the costs of replacement are reimbursed.
Small surcharge, high level of security
Almost every case in which a package, pallet or document is lost or significantly damaged is covered by the LetMeShip guarantee. Provided that the causes are not beyond the control of the shipping service provider (such as weather conditions or war).
We look forward to your enquiry.
FAQ LetMeShip guarantee
All parcels, pallets and documents for all carriers and services [+ domain-specific text like “except TNT”] that can be booked directly through LetMeShip. Special services like courier services or direct delivery cannot be covered by LetMeShip Guarantee, but can be covered by transport insurance through the carriers (with the assistance of our Customer Service).
These contents are specifically excluded from the LetMeShip Guarantee:
- Food or perishable items
- Medication requiring controlled temperature (positive or negative)
- Cigarettes, tobacco and tobacco products
- Liquids, wines and spirits
- Products that have already been broken, damaged or fragilised
- Chemical, toxic or hazardous products
- Moldy, polluted or contaminated objects or goods
- Firearms, ammunitions, explosives, fuels and fireworks
- Radioactive or dangerous materials
- Liquid fuels such as LPG, FOD, heavy fuel oil and similar products
- Combustible gases, flammable liquids
- Illegal substances defined by the legislations of the pick-up or drop-off country
- Living beings, animals, plants
- Stolen or illegally held products
- Moving furniture
- Container bodies
- Insufficiently packed goods on pallets
- Identity cards, passports, driving licenses, property titles
- Official documents, securities, cash, bank cards, coins, any payment method
- Products subject to prohibited or clandestine trade as defined in the pick-up or drop-off country
Yes, fragile products are possible but only after a support validation before booking the shipment.
We do need a description of the goods, photos, and all data about the shipment. Please contact Customer Service for such a case.
The claims process for you as a customer remains the same – you can start a claim in the logged-in area of LetMeShip. Go to the “Archive & Tracking”, select the respective shipment and start the claim process right there.
| How does the LetMeShip guarantee work? |
€100.000 for goods shipments (parcels and pallets) and 500 € for document shipments
Secure shipping with our shipping services
